AEON MEMBERSHIPS

  • AEON MEMBER CARD

    AEON MEMBER CARD

    AEON MEMBER CARD Fee $20 Only
    AEON MEMBER CARD Fee $20 Only
    Apply now to enjoy instant savings and rewards.
    AEON MEMBER CARD Privilege Offers
    AEON MEMBER CARD members entitled several offers, you can enjoy unlimited fun in AEON!
    Bonus Points Reward Scheme
    Bonus Points Reward Scheme
    Every purchase will entitle you to Bonus Points1,2,3,4on the basis of HK$2 for 1 Bonus Point. No minimum spending is required. The more you spend, the more Bonus Points you will earn!
    • AEON STYLE
    • AEON
    • Living PLAZA by AEON
    • La Bohéme Bakery
    • Molly Fantasy
    • Bento Express by AEON
    Remarks:
    1.The Scheme is not applicable to the purchase of products of licensee shops at AEON stores, AEON Gift Certificate and other service charges.
    2.Spending during Private Sale is not entitled to Bonus Points under the Scheme.
    3.Members must present their membership cards or any other form of accepted method by AEON to earn Bonus Points.
    4.Only purchases made with cash, AEON Gift Certificate, EPS, Octopus Card, WeChat Pay, ALIPAY or designated AEON Credit Card (AEON VISA Card, AEON Master Card, AEON Card JAL, AEON American Express Credit Card, AEON Union Pay Card or AEON JCB Card) will be entitled to Bonus Points.
    One Day Privilege Passport
    One Day Privilege Passport
    The "One Day Privilege Passport" will be offered to new/renewal AEON MEMBER CARD members to enjoy 5% discount1 on purchase for unlimited times on your chosen day within one month upon new join/renewal day.
    Remarks:
    1.The use of Privilege Passport is subject to the relevant terms and conditions thereon.
    Thanksgiving Day
    Thanksgiving Day
    You will enjoy a 5% discount on purchases on Thanksgiving Days on the 2nd and 20th of every month1. The spending on these dates will also entitled to Bonus Points under the Bonus Points Reward Scheme.
    Remarks:
    1.Only purchases made with cash, AEON Gift Certificate, EPS, Octopus Card, WeChat Pay, ALIPAY or designated AEON Credit Card (AEON VISA Card, AEON Master Card, AEON Card JAL, AEON American Express Credit Card, AEON Union Pay Card or AEON JCB Card) will be entitled to membership privileges.
    Private Sale
    Private Sale
    You will be given the priority to purchase your favorite items through the twice-a-year Private Sale1,2 which is exclusively for members.
    Remarks:
    1.Only purchases made with cash, AEON Gift Certificate, EPS, Octopus Card, WeChat Pay, ALIPAY or designated AEON Credit Card (AEON VISA Card, AEON Master Card, AEON Card JAL, AEON American Express Credit Card, AEON Union Pay Card or AEON JCB Card) will be entitled to membership privileges.
    2.Spending during Private Sale is not entitled to Bonus Points under the Scheme.
    Birthday Privilege
    Birthday Privilege
    You can collect a "Birthday One Day Privilege Passport" at the Customer Service Counter in your birthday month by presenting your membership card. Enjoy 5% discount1 on purchase for unlimited times on any one day of your birthday month with this Birthday Passport.
    Notifications for privilege passport collection would be sent through email or e-messages. If you have chosen not to receive direct marketing materials via such channels, you will not receive any notification. You can contact us to change your preference on receiving such information.
    Remarks:
    1.The use of Privilege Passport is subject to the relevant terms and conditions thereon.
    AEON Member Price
    AEON Member Price
    Selected seasonal supermarket, fashion, household products and electrical appliances are offered at "AEON Member Price" every month1.
    Remarks:
    1.Only purchases made with cash, AEON Gift Certificate, EPS, Octopus Card, WeChat Pay, ALIPAY or designated AEON Credit Card (AEON VISA Card, AEON Master Card, AEON Card JAL, AEON American Express Credit Card, AEON Union Pay Card or AEON JCB Card) will be entitled to membership privileges.
    E-directory - Member zone and member coupons
    E-directory - Member zone and member coupons
    You can access the member zone of the e-directory in AEON STYLE, AEON or AEON SUPERMARKET with your membership cards or AEON Mobile to print out member coupons1,2 to enjoy shopping privileges, as well as redeem selected gifts!
    Remarks:
    1.The coupons shall be used before the valid until date imprinted, and such use is subject to the relevant terms and conditions thereon.
    2.If any technical difficulty is encountered due to machine failure, members can seek assistance from Customer Service Counter staff, or print out from the e-directory of other stores.
    Licensee Shops / Outside Merchants Privileges
    Licensee Shops / Outside Merchants Privileges
    Enjoy the benefits or discounts at the designated licensee shops and outside merchants1 with your membership card.
    Remarks:
    1.Changes (if any) to the licensee shops or outside merchants privileges will be posted on the company's website (www.aeonstores.com.hk). The Privileges are subject to relevant terms and conditions. The licensee shops / outside merchants reserve the right of making final decision in case of any disputes.
    Free Delivery Service
    Free Delivery Service
    You can enjoy Free Delivery Service for purchases upon specific amount at AEON Stores on a single day with the same-day sales receipts.
    Free Delivery Service is limited to Hong Kong territory only (except outlying islands) and subject to relevant terms and conditions posted at stores.
    Electronic Newsletter for members
    Electronic Newsletter for members
    Simply provide us with a valid email address and you will receive the latest information of membership offers.
    Gift Certificate and Gift Redemption
    Gift Certificate and Gift Redemption
    Bonus Points accrued can be used from the 1st day of the subsequent month1. For every 5,000 Bonus Points, you can redeem a HK$50 AEON Stores Gift Certificate. You will also be offered selected products from time to time at special prices plus Bonus Points.
    Remarks:
    1.Bonus points accrued in a membership year shall be used within the subsequent month following expiry of that membership year, otherwise all remaining Bonus Points will be forfeited thereafter.
    Accumulative Bonus Point of This Month
    Fashion - Baby Stroller HK$4,500 X 0.5pts = 2,250pts
    Electrical Appliances - Notebook Computer HK$6,000 X 0.5pts = 3,000pts
    Supermarket - Diaper HK$200 X 0.5pts = 100pts
    This month Total Bonus Points Earned 2,250pts + 3,000pts + 100pts = 5,350pts

    Redemption of Gift Certificate will be available starting from the subsequent month
    No.of Redeemable HK$50 AEON Gift Certificate:5,350pts ÷ 5,000 = 1pc
    Balance of Bonus Points:350pts (Accumulate at member's account within the valid period)

    Method and Requirement for ApplicationMethod and Requirement for Application
    Applicant must be aged 15 or above. Simply complete and return the application form in person together with the membership fee of $20 to our Customer Service Counter in person at AEON STYLE, AEON or AEON SUPERMARKET, and you can obtain the membership card instantly.
    You can also apply AEON MEMBER CARD online through AEON Mobile and collect the membership card at the Customer Service Counter of your selected store after 7 working days.
    The AEON MEMBER CARD Membership is valid for one year.
    Select Your Preferred Payment MeansSelect Your Preferred Payment Means
    AEON MEMBER CARD Members can enjoy more shopping fun at AEON from now on. Members can select Cash,AEON Gift Certificate,Octopus,EPS,WeChat Pay,ALIPAY or designated AEON Credit Card for payment in order to enjoy all AEON MEMBER CARD privileges.
    Member Service Hotline and Email AddressMember Service Hotline and Email Address
    Service Hotline: 2565 3656
    Working Hour:Monday To Friday (Except Saturday, Sunday and Public Holidays) 9:30am – 12:45pm & 2:00pm – 6:00pm
    Email Address: aeonmember@aeonstores.com.hk

    AEON MEMBER CARD Agreement Terms and Conditions

    AEON MEMBER CARD Agreement Terms and Conditions

    Effective from the 21st of July 2017

    X

    Your participation in the AEON MEMBER CARD Membership is governed by these AEON MEMBER CARD Membership Agreement Terms and Conditions. By applying for AEON MEMBER CARD Membership, you agree that you have read and agree to the Membership Agreement Terms and Conditions and acknowledged the Membership Agreement Terms and Conditions will be amended without separate notice.

    1.Membership
    1. 1.1 AEON MEMBER CARD Membership(“the Membership”) is open to all persons who are 15 years of age or above.
    2. 1.2 The Membership benefits can be used in AEON STYLE, AEON, AEON SUPERMARKET, Living PLAZA by AEON, Bento Express by AEON, Molly Fantasy, La Bohéme Bakery, R.O.U, AEONBODY, AEONCITY and other stores which AEON Stores (Hong Kong) Co., Ltd. shall stipulate from time to time (together hereinafter referred to as “AEON Stores”).
    3. 1.3 Applicants of the Membership shall complete the application process as AEON Stores may decide from time to time, including but not limited to completing an application form and/or providing certain personal data to AEON Stores. Incomplete or inaccurate forms might not be processed by AEON Stores. AEON Stores reserves the right to approve or reject any application in its sole discretion without giving any reason.
    4. 1.4 AEON MEMBER CARD Member (“the Member”) must submit the required information within two months from the time of application. Otherwise, the Membership will be temporarily suspended without prior notification. The Membership shall be re-activated upon all required information has been received by AEON Stores.
    5. 1.5 The original completed application form(s) are non-returnable after submitted.
    6. 1.6 The Membership is valid for one year.
    7. 1.7 Where a Member has more than one or other Membership(s) with AEON Stores, the Member may select/use only one of the Memberships (and corresponding benefits) in each transaction.
    8. 1.8 The Membership can be renewed upon payment of a renewal fee (in AEON Stores or in other manner as AEON Stores may decide from time to time).
    9. 1.9 The Membership belongs to the designated Member only, and is not transferable and is restricted for use in HONG KONG only.
    2.AEON MEMBER CARD Membership Account and Security
    1. 2.1 Upon acceptance of application, AEON Stores will issue an AEON MEMBER CARD Membership Card (“the CARD”) to each Member. The use by the Member of his/her Card constitutes acceptance of these terms and conditions.
    2. 2.2 As each Member's Card, among other things, is the principal means by which AEON Stores identifies the Member, allows the Member access to the Member's accounts and to redeem Bonus Points, Members are advised to take good care of the Card and any other information relating to a Member's Membership with reasonable precautions against loss or unauthorized use. If a Member's Card and/or any other information or devices relating to a Member's Membership is lost or stolen, or the Member have sufficient reason to believe that his/her Membership may have been used by, or account and password have been disclosed to, an unauthorized party, the Member must send us an email to aeonmember@aeonstores.com.hk with his/her registered email information to request for temporary account suspension immediately or contact the Member Service Hotline 2565-3656, or report to the Customer Service Counters in person. AEON Stores shall not be responsible or liable for any loss or damage (including Bonus Points, benefits and cash coupons) arising from the unauthorized use of or access to the lost or stolen Card or information or devices relating to a Member's Membership.
    3. 2.3 Holder of AEON Visa Card, AEON MasterCard, AEON American Express Credit Card, AEON Union Pay Card or AEON JCB Card, (collectively referred to as “AEON Credit Card”) may elect to use his/her AEON Credit Card instead of obtaining a separate Card but AEON Credit Card holder must inform AEON Stores of his/her AEON Credit Card number and subsequent change in the AEON Credit Card number promptly so that AEON Credit Card holder may enjoy the full benefits offered by our Privilege Benefit Scheme.
    3.Replacement of Membership Card
    1. 3.1 If the Card is lost, stolen, damaged or fails to function properly, the Member may apply for a replacement at our Customer Service Counters upon payment of re-issuing fee, if any. Re-issuing fee is HK$10 (subject to revision from time to time without prior notice).
    4.Amendments
    1. 4.1 AEON Stores reserves the rights, in its sole discretion, to modify the Membership, fees, benefits offered and other features, including these terms and conditions, or to terminate the AEON MEMBER CARD program at any time with or without notice and AEON Stores will not be liable for any loss or damages resulting therefrom.
    2. 4.2 AEON Stores will post the amended terms and conditions at stores and/or on the company's website. AEON Stores will not issue separate notice of amendment(s). Members are responsible for checking the amendment(s).
    3. 4.3 Continued participation in the Membership program will be deemed as acceptance of any amendment(s). If any Member does not agree with such amendment(s), such Member's sole remedy is to cease participating in the Membership program.
    4. 4.4 In case of any disputes, AEON Stores has its sole discretion to make the final decision.
    5.Fees
    1. 5.1 Members have to pay the following fees:
      (i) application fees upon initial application of the Membership;
      (ii) renewal fees upon renewal of the Membership;
      (iii) re-issuing fees upon replacement of the Card.
    2. 5.2 All fees are non-refundable in any circumstances.
    6.Bonus Points
    1. 6.1 Member must present his/her Card or any other form of accepted Member identification method by AEON, as the case may be at the time of purchase with specific payment media to enjoy member shopping privileges and/or earn Bonus Points.
    2. 6.2 Bonus Points will be calculated and may be redeemed in accordance with AEON Stores' Privilege Benefits Scheme prevailing from time to time and posted at stores.
    3. 6.3 Bonus Points will not accrue until AEON Stores has issued the Card or the Membership through electronic media to the Member upon the Membership application being accepted.
    4. 6.4 AEON Stores may from time to time enter into arrangements with other entities whereby Members may accumulate Bonus Points from the use of services of or the purchase of goods from such other entities subject to such terms and conditions as AEON Stores may impose with respect to the accumulation of such Bonus Points.
    5. 6.5 Members may check their accrued Bonus Points at Customer Service Counter or e-directory kiosk(s) inside stores, the mobile application (“AEON Mobile”), "AEONCITY" through the internet and/or from their sales receipt, all of which are provided for the Member's reference only and might not necessarily indicate the correct balance of Member's account. AEON Stores' records shall (in the absence of manifest error) be conclusive in showing the correct balance.
    6. 6.6 Bonus Points will normally be credited to a Member's account after 2 business days from the day when the Member makes the purchase with his/her Card or any other form of accepted Member identification method by AEON. If a Member elects for delivery of his/her purchase, the Bonus Points will normally be credited to the Member's account after 5 business days from the date of delivery.
    7. 6.7 Bonus Points accrued are redeemable by the Member him/herself only and not transferable to any other person, and cannot be transferred to another Member's account or another account of the same Member. Upon the death of a Member, all remaining Bonus Points will be cancelled automatically.
    8. 6.8 All Bonus Points accrued will be cancelled upon the expiry or termination of the Membership.
    9. 6.9 Bonus Points accrued shall be used no later than one calendar month immediately following expiry of the Membership; otherwise, all remaining Bonus Points will be forfeited thereafter.
    10. 6.10 To redeem the Bonus Points, the Member may:
      (i) show his/her Card and sign a receipt for the redemption in person at the Customer Service Counter inside AEON Stores; or
      (ii) log in at the member zone of an e-directory kiosk using his/her Card or AEON Mobile, complete the redemption process by following the procedure as prompted by the e-directory kiosk, and collect the redeemed benefit, gift(s) or coupon(s) in accordance with the instructions set out therein; or
      (iii) log in to the member zone of the AEON Mobile, complete the redemption process by following the procedure as prompted therein, and collect the redeemed benefit, gift(s) or coupon(s) in accordance with the instructions set out therein; or
      (iv) show his/her Card or any other form of accepted Member identification method by AEON at the store cashier when making a purchase as the case may be or as the particular redemption program may specify.
    11. 6.11 In case of Bonus Points replenishment request, the Member must bring the same day receipt to Customer Service Counter; otherwise no Bonus Points could be accrued for the purchases. In case of any dispute, AEON Stores' decision shall be final.
    12. 6.12 In case of refund request, the Bonus Points entitled will be deducted from the Member's account. AEON Stores reserves the right to take legal action and deduct the Bonus Points from Member's account if we suspect that such Bonus Points were earned via fraudulent means or misconduct.
    13. 6.13 Misconduct, fraud, misuse of the Card and/or its benefits or failure to follow these terms and conditions may result in the immediate termination of the Membership and cancellation of all Bonus Points. AEON Stores reserves the right with or without notice to terminate any Member's Membership at which time without notice and all Bonus Points, privileges and benefits accrued will be cancelled.
    7.Delivery Service
    1. 7.1 Members can enjoy the Free Delivery Service upon making purchase (Licensees' merchandise to be excluded) of designated amount or such other amount as specified by AEON Stores from time to time by using the Card or AEON Mobile together with designated payment media.
    2. 7.2 Free Delivery Service is limited to Hong Kong territory only and subject to the Delivery Service Terms and Conditions posted at stores.
    8.Personal Data (Privacy)
    1. 8.1 The personal data supplied by the Members are required for the operation of AEON MEMBER CARD program, the Privilege Benefits Scheme and other privilege(s) which AEON Stores may from time to time obtain from or arrange with our business partners in joint promotion for the benefit of the Members. Failure to supply personal data may result in AEON Stores being unable to provide the above services to the Members.
    2. 8.2 The Member agrees that all the personal data provided to AEON Stores and all information relating to the use of your Card may be used and retained by AEON Stores for:
      i. processing an application for the Membership;
      ii. management, operation and maintenance of the Membership management system;
      iii. the daily operation of the services provided to the Members;
      iv. imprinting the Member's name on the Card;
      v. communication of news and information by AEON Stores to Members;
      vi. investigation of complaints, suspected suspicious transactions and ongoing research for service improvement and program development;
      vii. designing services or related products for the Members' use;
      viii. facilitating the issue of benefits to Members;
      ix. meeting the requirements to make disclosure under the requirements of any law binding or under and for the purposes of any guidelines issued by other statutory authorities with which AEON Stores is required to comply.
    3. 8.3 Member further agrees that AEON Stores may disclose and transfer Member's personal data (whether within Hong Kong or abroad) to the following parties for the purposes as set out in Clause 8.2 above:
      i. third party service providers, their agents and contractors, who provide administrative, telecommunications, information technology system, payment, printing or other services to AEON Stores in connection with the operation of its business including providing service to the Member and/or;
      ii. any person to whom AEON Stores is under an obligation to make disclosure under the requirements of any law binding or under and for the purposes of any guidelines issued by regulatory or other authorities with which AEON Stores is required to comply.
    4. 8.4 Members' personal data will be managed in accordance with the Personal Data (Privacy) Ordinance and AEON Stores' Privacy Policy.
    5. 8.5 AEON Stores intends to use your name, contact details (as per your preference) and month and year of birth to send you news, information, privileges and promotions (both in-store and online) regarding the following products and services offered by AEON Stores and/or our licensee shops and/or our business partners in joint promotion: supermarket goods, home appliances, electronic appliances, computers and accessories, furniture and homeware, audio visual, toys and stationery, baby products, health care products, fashion, accessories, clothing, leather goods and luggage, shoes, watch and jewellery, health care, hair, beauty and cosmetics, pet needs, food and beverage, catering, media, entertainment, logistics, transportation, travel and hotel, shopping malls, credit cards, telecommunications, banking, financial and insurance, tutorials, education, memberships, loyalty and reward programmes and our associated events. AEON Stores must obtain consentfrom the Members before doing so. Members may choose not to receive such communications by ticking the appropriate box in the application form. Members may, without charge, opt out from receiving direct marketing materials from AEON Stores by following the steps stipulated in the application form.
    6. 8.6 Members have the right to request to review and correct any personal data held by AEON Stores in accordance with the Privacy Policy. An administration fee may be charged for the processing of these requests. Members have the right to:
      i. check whether we hold any of your personal data;
      ii. access your personal data held by us;
      iii. require us to correct any personal data which is inaccurate;
      iv. ascertain the privacy policy (from time to time) in relation to personal data and the type of personal data held by AEON Stores.
    7. 8.7 All requests for access to or correction of personal data or information regarding policies and practices and types of personal data held should be in writing and addressed to the Data Protection Officer: Sales Planning Department, AEON Stores (Hong Kong) Co., Limited, 7thFloor, D2 Place One, 9 Cheung Yee Street, Lai Chi Kok, Kowloon.
    8. 8.8 AEON Stores may be unable to maintain or renew a Membership or the associated benefits if the Member fails to provide AEON Stores with up to date information. Members are responsible for keeping AEON Stores informed of their new telephone contact, correspondence and email addresses. AEON Stores is not responsible for any loss as a result of the Member's failure to inform AEON Stores of any change.
    9.Termination
    1. 9.1 The Member may terminate his/her Membership at any time by submitting <AEON Membership Termination Requisition Form>, and/or returning in person his/her Card to our Customer Service Counters at which time any Bonus Points accrued will be cancelled. Membership fees paid will not be refunded on termination of the Membership.
    2. 9.2 Misconduct, fraud, misuse of the Card and/or its benefits or failure to follow these terms and conditions may result in the immediate termination of the Membership and cancellation of all Bonus Points. AEON Stores reserves the right with or without notice to terminate any Member's Membership at which time all Bonus Points accrued will be cancelled.
    10.Liability
    1. 10.1 AEON Stores shall not be liable to any Member for any loss, damages or expenses of any kind whatsoever arising out of or in connection with the Membership, the use of the Card, AEON Mobile or their benefits, including but not limited to the use of personal data, mistakes or fraud by any person in redeeming a benefit, whether AEON Stores is negligence or otherwise.
    2. 10.2 AEON Stores' liability in contract, tort or otherwise in respect of any claim arising out of acts or omissions relating to the Membership or the use of the Card or AEON Mobile shall be limited to re-crediting the value of the Bonus Points entitled to by the Member in connection with which the matter arises.
    3. 10.3 AEON Stores will not be liable for any loss or damage arising out of the product or service provided by any other entities in connection with the use of the Card or AEON Mobile.
    4. 10.4 AEON Stores' decision in respect of any such complaint or dispute shall be final and binding on the Member and AEON Stores shall not be required to give any reason for such decision.
    11.Invalidity
    1. 11.1 The invalidity, illegality or unenforceability of any provision of these terms and conditions under the laws of any jurisdiction shall not affect its validity, legality or enforceability under the laws of any other jurisdiction nor the validity, legality or enforceability of any other provisions herein contained.
    12.Jurisdiction
    1. 12.1 These terms and conditions and the relationship between AEON Stores and each Member are governed by the laws of The Hong Kong Special Administrative Region. AEON Stores and each Member submit to the non-exclusive jurisdiction of the Hong Kong Courts.

    **Should there be any discrepancy between the English and the Chinese versions of these terms & conditions, the English version shall prevail.

    Effective from the 21st of July 2017

    X

    Your participation in the AEON MEMBER CARD Membership is governed by these AEON MEMBER CARD Membership Agreement Terms and Conditions. By applying for AEON MEMBER CARD Membership, you agree that you have read and agree to the Membership Agreement Terms and Conditions and acknowledged the Membership Agreement Terms and Conditions will be amended without separate notice.

    1.Membership
    1. 1.1 AEON MEMBER CARD Membership(“the Membership”) is open to all persons who are 15 years of age or above.
    2. 1.2 The Membership benefits can be used in AEON STYLE, AEON, AEON SUPERMARKET, Living PLAZA by AEON, Bento Express by AEON, Molly Fantasy, La Bohéme Bakery, R.O.U, AEONBODY, AEONCITY and other stores which AEON Stores (Hong Kong) Co., Ltd. shall stipulate from time to time (together hereinafter referred to as “AEON Stores”).
    3. 1.3 Applicants of the Membership shall complete the application process as AEON Stores may decide from time to time, including but not limited to completing an application form and/or providing certain personal data to AEON Stores. Incomplete or inaccurate forms might not be processed by AEON Stores. AEON Stores reserves the right to approve or reject any application in its sole discretion without giving any reason.
    4. 1.4 AEON MEMBER CARD Member (“the Member”) must submit the required information within two months from the time of application. Otherwise, the Membership will be temporarily suspended without prior notification. The Membership shall be re-activated upon all required information has been received by AEON Stores.
    5. 1.5 The original completed application form(s) are non-returnable after submitted.
    6. 1.6 The Membership is valid for one year.
    7. 1.7 Where a Member has more than one or other Membership(s) with AEON Stores, the Member may select/use only one of the Memberships (and corresponding benefits) in each transaction.
    8. 1.8 The Membership can be renewed upon payment of a renewal fee (in AEON Stores or in other manner as AEON Stores may decide from time to time).
    9. 1.9 The Membership belongs to the designated Member only, and is not transferable and is restricted for use in HONG KONG only.
    2.AEON MEMBER CARD Membership Account and Security
    1. 2.1 Upon acceptance of application, AEON Stores will issue an AEON MEMBER CARD Membership Card (“the CARD”) to each Member. The use by the Member of his/her Card constitutes acceptance of these terms and conditions.
    2. 2.2 As each Member's Card, among other things, is the principal means by which AEON Stores identifies the Member, allows the Member access to the Member's accounts and to redeem Bonus Points, Members are advised to take good care of the Card and any other information relating to a Member's Membership with reasonable precautions against loss or unauthorized use. If a Member's Card and/or any other information or devices relating to a Member's Membership is lost or stolen, or the Member have sufficient reason to believe that his/her Membership may have been used by, or account and password have been disclosed to, an unauthorized party, the Member must send us an email to aeonmember@aeonstores.com.hk with his/her registered email information to request for temporary account suspension immediately or contact the Member Service Hotline 2565-3656, or report to the Customer Service Counters in person. AEON Stores shall not be responsible or liable for any loss or damage (including Bonus Points, benefits and cash coupons) arising from the unauthorized use of or access to the lost or stolen Card or information or devices relating to a Member's Membership.
    3. 2.3 Holder of AEON Visa Card, AEON MasterCard, AEON American Express Credit Card, AEON Union Pay Card or AEON JCB Card, (collectively referred to as “AEON Credit Card”) may elect to use his/her AEON Credit Card instead of obtaining a separate Card but AEON Credit Card holder must inform AEON Stores of his/her AEON Credit Card number and subsequent change in the AEON Credit Card number promptly so that AEON Credit Card holder may enjoy the full benefits offered by our Privilege Benefit Scheme.
    3.Replacement of Membership Card
    1. 3.1 If the Card is lost, stolen, damaged or fails to function properly, the Member may apply for a replacement at our Customer Service Counters upon payment of re-issuing fee, if any. Re-issuing fee is HK$10 (subject to revision from time to time without prior notice).
    4.Amendments
    1. 4.1 AEON Stores reserves the rights, in its sole discretion, to modify the Membership, fees, benefits offered and other features, including these terms and conditions, or to terminate the AEON MEMBER CARD program at any time with or without notice and AEON Stores will not be liable for any loss or damages resulting therefrom.
    2. 4.2 AEON Stores will post the amended terms and conditions at stores and/or on the company's website. AEON Stores will not issue separate notice of amendment(s). Members are responsible for checking the amendment(s).
    3. 4.3 Continued participation in the Membership program will be deemed as acceptance of any amendment(s). If any Member does not agree with such amendment(s), such Member's sole remedy is to cease participating in the Membership program.
    4. 4.4 In case of any disputes, AEON Stores has its sole discretion to make the final decision.
    5.Fees
    1. 5.1 Members have to pay the following fees:
      (i) application fees upon initial application of the Membership;
      (ii) renewal fees upon renewal of the Membership;
      (iii) re-issuing fees upon replacement of the Card.
    2. 5.2 All fees are non-refundable in any circumstances.
    6.Bonus Points
    1. 6.1 Member must present his/her Card or any other form of accepted Member identification method by AEON, as the case may be at the time of purchase with specific payment media to enjoy member shopping privileges and/or earn Bonus Points.
    2. 6.2 Bonus Points will be calculated and may be redeemed in accordance with AEON Stores' Privilege Benefits Scheme prevailing from time to time and posted at stores.
    3. 6.3 Bonus Points will not accrue until AEON Stores has issued the Card or the Membership through electronic media to the Member upon the Membership application being accepted.
    4. 6.4 AEON Stores may from time to time enter into arrangements with other entities whereby Members may accumulate Bonus Points from the use of services of or the purchase of goods from such other entities subject to such terms and conditions as AEON Stores may impose with respect to the accumulation of such Bonus Points.
    5. 6.5 Members may check their accrued Bonus Points at Customer Service Counter or e-directory kiosk(s) inside stores, the mobile application (“AEON Mobile”), "AEONCITY" through the internet and/or from their sales receipt, all of which are provided for the Member's reference only and might not necessarily indicate the correct balance of Member's account. AEON Stores' records shall (in the absence of manifest error) be conclusive in showing the correct balance.
    6. 6.6 Bonus Points will normally be credited to a Member's account after 2 business days from the day when the Member makes the purchase with his/her Card or any other form of accepted Member identification method by AEON. If a Member elects for delivery of his/her purchase, the Bonus Points will normally be credited to the Member's account after 5 business days from the date of delivery.
    7. 6.7 Bonus Points accrued are redeemable by the Member him/herself only and not transferable to any other person, and cannot be transferred to another Member's account or another account of the same Member. Upon the death of a Member, all remaining Bonus Points will be cancelled automatically.
    8. 6.8 All Bonus Points accrued will be cancelled upon the expiry or termination of the Membership.
    9. 6.9 Bonus Points accrued shall be used no later than one calendar month immediately following expiry of the Membership; otherwise, all remaining Bonus Points will be forfeited thereafter.
    10. 6.10 To redeem the Bonus Points, the Member may:
      (i) show his/her Card and sign a receipt for the redemption in person at the Customer Service Counter inside AEON Stores; or
      (ii) log in at the member zone of an e-directory kiosk using his/her Card or AEON Mobile, complete the redemption process by following the procedure as prompted by the e-directory kiosk, and collect the redeemed benefit, gift(s) or coupon(s) in accordance with the instructions set out therein; or
      (iii) log in to the member zone of the AEON Mobile, complete the redemption process by following the procedure as prompted therein, and collect the redeemed benefit, gift(s) or coupon(s) in accordance with the instructions set out therein; or
      (iv) show his/her Card or any other form of accepted Member identification method by AEON at the store cashier when making a purchase as the case may be or as the particular redemption program may specify.
    11. 6.11 In case of Bonus Points replenishment request, the Member must bring the same day receipt to Customer Service Counter; otherwise no Bonus Points could be accrued for the purchases. In case of any dispute, AEON Stores' decision shall be final.
    12. 6.12 In case of refund request, the Bonus Points entitled will be deducted from the Member's account. AEON Stores reserves the right to take legal action and deduct the Bonus Points from Member's account if we suspect that such Bonus Points were earned via fraudulent means or misconduct.
    13. 6.13 Misconduct, fraud, misuse of the Card and/or its benefits or failure to follow these terms and conditions may result in the immediate termination of the Membership and cancellation of all Bonus Points. AEON Stores reserves the right with or without notice to terminate any Member's Membership at which time without notice and all Bonus Points, privileges and benefits accrued will be cancelled.
    7.Delivery Service
    1. 7.1 Members can enjoy the Free Delivery Service upon making purchase (Licensees' merchandise to be excluded) of designated amount or such other amount as specified by AEON Stores from time to time by using the Card or AEON Mobile together with designated payment media.
    2. 7.2 Free Delivery Service is limited to Hong Kong territory only and subject to the Delivery Service Terms and Conditions posted at stores.
    8.Personal Data (Privacy)
    1. 8.1 The personal data supplied by the Members are required for the operation of AEON MEMBER CARD program, the Privilege Benefits Scheme and other privilege(s) which AEON Stores may from time to time obtain from or arrange with our business partners in joint promotion for the benefit of the Members. Failure to supply personal data may result in AEON Stores being unable to provide the above services to the Members.
    2. 8.2 The Member agrees that all the personal data provided to AEON Stores and all information relating to the use of your Card may be used and retained by AEON Stores for:
      i. processing an application for the Membership;
      ii. management, operation and maintenance of the Membership management system;
      iii. the daily operation of the services provided to the Members;
      iv. imprinting the Member's name on the Card;
      v. communication of news and information by AEON Stores to Members;
      vi. investigation of complaints, suspected suspicious transactions and ongoing research for service improvement and program development;
      vii. designing services or related products for the Members' use;
      viii. facilitating the issue of benefits to Members;
      ix. meeting the requirements to make disclosure under the requirements of any law binding or under and for the purposes of any guidelines issued by other statutory authorities with which AEON Stores is required to comply.
    3. 8.3 Member further agrees that AEON Stores may disclose and transfer Member's personal data (whether within Hong Kong or abroad) to the following parties for the purposes as set out in Clause 8.2 above:
      i. third party service providers, their agents and contractors, who provide administrative, telecommunications, information technology system, payment, printing or other services to AEON Stores in connection with the operation of its business including providing service to the Member and/or;
      ii. any person to whom AEON Stores is under an obligation to make disclosure under the requirements of any law binding or under and for the purposes of any guidelines issued by regulatory or other authorities with which AEON Stores is required to comply.
    4. 8.4 Members' personal data will be managed in accordance with the Personal Data (Privacy) Ordinance and AEON Stores' Privacy Policy.
    5. 8.5 AEON Stores intends to use your name, contact details (as per your preference) and month and year of birth to send you news, information, privileges and promotions (both in-store and online) regarding the following products and services offered by AEON Stores and/or our licensee shops and/or our business partners in joint promotion: supermarket goods, home appliances, electronic appliances, computers and accessories, furniture and homeware, audio visual, toys and stationery, baby products, health care products, fashion, accessories, clothing, leather goods and luggage, shoes, watch and jewellery, health care, hair, beauty and cosmetics, pet needs, food and beverage, catering, media, entertainment, logistics, transportation, travel and hotel, shopping malls, credit cards, telecommunications, banking, financial and insurance, tutorials, education, memberships, loyalty and reward programmes and our associated events. AEON Stores must obtain consentfrom the Members before doing so. Members may choose not to receive such communications by ticking the appropriate box in the application form. Members may, without charge, opt out from receiving direct marketing materials from AEON Stores by following the steps stipulated in the application form.
    6. 8.6 Members have the right to request to review and correct any personal data held by AEON Stores in accordance with the Privacy Policy. An administration fee may be charged for the processing of these requests. Members have the right to:
      i. check whether we hold any of your personal data;
      ii. access your personal data held by us;
      iii. require us to correct any personal data which is inaccurate;
      iv. ascertain the privacy policy (from time to time) in relation to personal data and the type of personal data held by AEON Stores.
    7. 8.7 All requests for access to or correction of personal data or information regarding policies and practices and types of personal data held should be in writing and addressed to the Data Protection Officer: Sales Planning Department, AEON Stores (Hong Kong) Co., Limited, 7thFloor, D2 Place One, 9 Cheung Yee Street, Lai Chi Kok, Kowloon.
    8. 8.8 AEON Stores may be unable to maintain or renew a Membership or the associated benefits if the Member fails to provide AEON Stores with up to date information. Members are responsible for keeping AEON Stores informed of their new telephone contact, correspondence and email addresses. AEON Stores is not responsible for any loss as a result of the Member's failure to inform AEON Stores of any change.
    9.Termination
    1. 9.1 The Member may terminate his/her Membership at any time by submitting <AEON Membership Termination Requisition Form>, and/or returning in person his/her Card to our Customer Service Counters at which time any Bonus Points accrued will be cancelled. Membership fees paid will not be refunded on termination of the Membership.
    2. 9.2 Misconduct, fraud, misuse of the Card and/or its benefits or failure to follow these terms and conditions may result in the immediate termination of the Membership and cancellation of all Bonus Points. AEON Stores reserves the right with or without notice to terminate any Member's Membership at which time all Bonus Points accrued will be cancelled.
    10.Liability
    1. 10.1 AEON Stores shall not be liable to any Member for any loss, damages or expenses of any kind whatsoever arising out of or in connection with the Membership, the use of the Card, AEON Mobile or their benefits, including but not limited to the use of personal data, mistakes or fraud by any person in redeeming a benefit, whether AEON Stores is negligence or otherwise.
    2. 10.2 AEON Stores' liability in contract, tort or otherwise in respect of any claim arising out of acts or omissions relating to the Membership or the use of the Card or AEON Mobile shall be limited to re-crediting the value of the Bonus Points entitled to by the Member in connection with which the matter arises.
    3. 10.3 AEON Stores will not be liable for any loss or damage arising out of the product or service provided by any other entities in connection with the use of the Card or AEON Mobile.
    4. 10.4 AEON Stores' decision in respect of any such complaint or dispute shall be final and binding on the Member and AEON Stores shall not be required to give any reason for such decision.
    11.Invalidity
    1. 11.1 The invalidity, illegality or unenforceability of any provision of these terms and conditions under the laws of any jurisdiction shall not affect its validity, legality or enforceability under the laws of any other jurisdiction nor the validity, legality or enforceability of any other provisions herein contained.
    12.Jurisdiction
    1. 12.1 These terms and conditions and the relationship between AEON Stores and each Member are governed by the laws of The Hong Kong Special Administrative Region. AEON Stores and each Member submit to the non-exclusive jurisdiction of the Hong Kong Courts.

    **Should there be any discrepancy between the English and the Chinese versions of these terms & conditions, the English version shall prevail.

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